Lessons from my second half marathon

Last week I ran my second half marathon at the Richmond RunFest.

Always Learning – I’ve Joined Udacity

Udacity’s online courses (Nanodegrees) teach in-demand tech skills. The courses are designed by industry experts. Here’s why I’m excited about joining.

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Notes from NationBuilder’s Masterclass

My notes from NationBuilders one day Masterclass held at The Hoxton Hotel. A full day of workshops on digital

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4 Email Newsletters I ALWAYS Learn Something From

Yes, email can be a bore. Yes, it can be a timesuck. Yet, there are some amazing email newsletters out there that can be a joy to receive.

This post is a collection of a few of my favourites that I ALWAYS learn something from. I would most definitely miss them if they weren’t dropping into my inbox.

I think you should subscribe to them too :)

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Do you speak fluent startup?

I had an idea to start a startup glossary to help everyone learn the frequently used terms in the industry. Having realised there were much better resources already out there, I have curated some of these into this post.

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Customer Service: Good vs Great

What defines customer service as ‘good’ vs that of an organisation whose service is ‘great’?

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My response to “You need to get experience before starting a startup”

Experience is a funny thing in entrepreneurship. Of course, it can be extremely valuable but it is not a pre-requisite for success. Here are my thoughts on the topic.

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Ruthlessly Prioritising

Being able to effectively prioritise is a skill that is called upon time and time again as a founder. It’s our job to keep the ship on course and make sure that we’re focusing on the right things.

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Lessons on work-life balance

Work-life balance just doesn’t exist as a startup founder. When your work IS your life, there is no balance. You’re ‘always on’.

Startups require an almost unhealthy obsession. I wouldn’t describe it as workaholism, more a deep desire and belief that what you are working on needs to exist. Unfortunately this comes at the expense of many other areas of your life. You can’t have your cake and eat it. Not in startups.

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EVERYTHING is an ‘Experience’

When you don’t have a brand or existing reputation to fall back on, everything you do is with the aim of creating trust; trust that you can deliver and execute on your promises. You need to convince customers that you can deliver value for them, convince investors that you’re capable of building returns, convince employees that your company is worth joining.

How do you build this trust? By providing a great experience.

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